How your order reaches you

We want shipping to be the least stressful part of shopping with us. No surprise fees, no minimum spend to unlock free delivery, no wondering whether duties will show up later. This page explains how we dispatch orders, how long delivery usually takes, and what happens if something goes wrong along the way. If you still have questions, our Contact Us page is the place to ask.

Dispatch times

We dispatch orders within 1 to 3 business days. That’s the time it takes us to pick, pack, and hand your order to the carrier. Orders placed on weekends or during holidays may take a little longer to dispatch, since our team processes them on the next business days.

Once your order has been dispatched, you’ll receive a confirmation with tracking details so you can follow it on its way. If you haven’t received tracking information within a few business days of ordering, check your spam folder first, then reach out through the Contact Us page and we’ll look into it.

Delivery estimates

Delivery is estimated at 6 to 12 business days after dispatch. This is an estimate, not a guarantee, and it can vary based on your location, carrier routing, and customs processing. Most orders arrive within that window, and many arrive toward the faster end of it.

We know waiting for a package can be frustrating, especially when you’re excited about it. If your tracking hasn’t updated in a few business days, that’s often normal — scans can lag between carrier handoffs. If it’s been longer with no movement, contact us and we’ll chase it down with the carrier.

Shipping costs

Shipping is free worldwide on every order. There’s no minimum spend, no membership required, and no code to remember. Whether you’re ordering one pair or several, shipping is on us.

We also cover all duties and customs charges. The price you see at checkout is the final price — you won’t be asked to pay extra when your package arrives. That’s important to us, because surprise fees at the door are one of the worst parts of shopping online.

Where we ship

We ship to customers around the world. If you can complete checkout with your address, we can ship to you. If you run into an issue entering your address, contact us through the Contact Us page and we’ll help you sort it out.

Tracking your order

Once your order is dispatched, you’ll receive tracking details by email. Tracking lets you see where your package is and get a sense of when it will arrive. Some carriers provide detailed updates, while others update less frequently — both are normal.

Please make sure the shipping address you enter at checkout is complete and accurate. If you notice a mistake after ordering, contact us immediately. If your order hasn’t been dispatched yet, we may be able to correct the address. Once it’s on its way, changes are harder, but we’ll do what we can to help.

Delays beyond our control

Occasionally, deliveries take longer than estimated. Weather events, carrier backlogs, customs processing, and peak seasonal volume can all add time. These situations are outside our control, but they’re not outside our attention. If your order is delayed, we’ll keep you informed where we can and help however possible.

If a package appears to be lost in transit, let us know. We’ll work with the carrier to investigate, and we’ll make sure you’re taken care of.

Missed deliveries and address issues

If a carrier attempts delivery and no one is available, they’ll usually leave a notice with instructions for rescheduling or collecting your package. Please follow those instructions promptly, since carriers hold packages for a limited time before returning them to sender.

If a package is returned to us because of an incorrect or incomplete address, or because it wasn’t collected, we’ll contact you to arrange a solution. In some cases, reshipping may require an additional step, and we’ll explain exactly what’s needed.

Damaged packages

If your package arrives visibly damaged, please take photos before opening it if possible, and photos of the contents once opened. Then contact us through the Contact Us page with your order number and the photos. We’ll arrange a replacement or a refund as quickly as we can. Please don’t discard the packaging until we’ve had a chance to review the situation, since carriers sometimes ask for it.

Multiple items in one order

If your order includes several items, they may ship together or separately depending on availability. If part of your order ships separately, you’ll receive tracking for each shipment. Rest assured you’re not charged extra for split shipments.

Seasonal volume

During busy periods — holidays, seasonal sales, and special promotions — both our dispatch team and the carriers handle higher volumes. Orders can take a little longer to dispatch and deliver during these times. We plan ahead as much as we can, but we appreciate your patience, and we’ll always keep you updated if there’s a meaningful delay.

Questions about shipping

If you have a question about shipping — where your order is, how long it should take, what to do about a delivery issue — our Contact Us page is the fastest way to reach us. Include your order number and a short description of the situation, and we’ll reply within 1 to 2 business days. We’re happy to help you track things down and make sure your order arrives safely.