Your privacy matters to us

We know that handing over personal information takes trust, and we don’t take that lightly. This page explains what information we collect, why we collect it, how we use it, and the choices you have. We’ve written it in plain English because privacy should be understandable, not buried in jargon. If you have questions after reading, our Contact Us page is always open.

Information you give us

When you place an order, we collect the details needed to get your purchase to you and to keep you informed along the way. That includes your name, shipping address, and contact information such as your email address. We also collect order details — the items you bought, the size and color you chose, and the amount you paid.

When you contact us through the Contact Us page, we receive your message and any information you choose to include in it, such as your order number or a description of the issue. Please don’t include sensitive information in your messages unless it’s necessary for us to help you.

Information collected automatically

Like most online stores, we receive some technical information automatically when you browse our site. This can include your browser type, device type, general location derived from your network connection, the pages you visit, and the time you spend on them. This information helps us understand how the site is working and where we can improve it.

We treat this technical information as part of your overall privacy, and we use it in aggregated, non-identifying ways wherever possible.

How we use your information

We use your information to process and fulfill your order, to communicate with you about your purchase, to respond to your questions, and to provide customer service. We also use it to improve our store — understanding which pages are helpful, which products people are curious about, and where the shopping experience could be smoother.

If you’ve opted in to hear from us, we may use your contact information to send you updates about new products, seasonal offers, and store news. You can opt out at any time by following the instructions in those messages or by contacting us.

When we share information

We don’t sell your personal information, and we don’t rent it out. We share information only with service providers who help us run the store — for example, the companies that process payments and the carriers that deliver your order. These providers receive only the information they need to do their job, and they’re expected to handle it responsibly.

We may also share information if we’re required to do so by law, or if it’s necessary to protect the rights, safety, or property of our customers, our team, or our store. In the unlikely event that our business changes hands, customer information may be transferred as part of that transition, and we’d expect the same standards of care to apply.

Payment information

Payments are handled by established payment processors. Your full card details are entered into their secure systems and are not stored by us. We receive confirmation that a payment was completed, along with limited details needed to match the payment to your order, such as the last few digits of a card and the amount charged.

Data retention

We keep your order information for as long as we need it to provide customer service, handle returns and refunds, and meet our record-keeping obligations. When information is no longer needed, we take reasonable steps to delete it or to remove the parts that identify you.

Your choices and rights

You have choices about your information. You can ask us what personal information we hold about you, request a copy of it, ask us to correct anything that’s inaccurate, or ask us to delete it where we’re not required to keep it. You can also opt out of marketing messages at any time.

To make a request, contact us through the Contact Us page and tell us what you’d like to do. We may need to confirm your identity before we act on certain requests, so that we don’t give your information to someone else.

Security

We take reasonable technical and organizational steps to protect your information — including secure connections, access controls, and limiting who on our team can see customer data. No system is perfectly secure, and no method of transmission over the internet is completely risk-free, but we work to keep your information safe and to respond quickly if anything goes wrong.

Children’s privacy

Our store is intended for adults. We don’t knowingly collect personal information from children, and we ask that minors not place orders or submit information to us. If you believe a child has provided us with personal information, please let us know through the Contact Us page and we’ll take appropriate steps.

Changes to this policy

We may update this page from time to time to reflect changes in how we work or in what’s required of us. When we do, the updated version will appear here. We encourage you to review this page occasionally so you stay informed about how we handle your information.

Questions about privacy

If you have any questions about this Privacy Policy, or if you’d like to exercise one of your choices, please reach out through our Contact Us page. We’ll respond as quickly as we can and help you understand exactly how your information is handled. Your trust is important to us, and we’re glad to answer any question you have.