Returns and refunds, made simple

We want you to feel confident trying our socks. If something isn’t right — the fit, the feel, the style — you shouldn’t be stuck with it. This page explains our return and refund process in plain language, including the window you have, the condition we ask for, and how long a refund takes once your return arrives. If anything is unclear, our Contact Us page is the place to ask.

Your return window

You have 60 days from the date of delivery to return an item. We chose 60 days on purpose: it’s long enough to actually wear the socks, wash them, and see how they hold up in your real routine. A pair that feels fine in the package can feel different after a week of training or a full day on your feet, and we want you to have room to find that out.

The 60-day window starts on the delivery date, not the order date. If your order arrives later than expected, your window still runs from the day it actually reaches you.

What can be returned

To be accepted for a refund, items should be in resalable condition — clean, unworn beyond what’s needed to try them on, and with any original packaging intact where applicable. We understand that trying on socks is part of deciding whether to keep them, and light try-on wear is fine.

If an item arrived damaged, defective, or incorrect, that’s a different situation, and we’ll take care of it regardless of condition. Please contact us as soon as you notice the issue and include a photo if you can. We’ll arrange a replacement or a refund.

How to start a return

To begin, contact us through the Contact Us page with your order number and a short note about what you’d like to return. If your order included multiple items and you only want to return some of them, let us know which ones. We’ll reply with the next steps, including where to send the item and any details you need to include.

Please don’t send an item back before contacting us. Returns that arrive without a matching request can take much longer to sort out, and in some cases we may not be able to identify who sent them.

Packaging and shipping your return

Pack the item securely so it isn’t damaged in transit. Include your order number inside the package if you can — a slip of paper with the number written on it is perfect. If you’re returning footwear or a multi-piece set, include all the parts that came with it.

Return shipping costs are the customer’s responsibility unless the return is due to damage, defect, or an error on our part. If we sent the wrong item or something arrived broken, we’ll cover the cost of getting it back to us.

Refund timing

Once your return arrives and is checked in, we process refunds within 5 to 10 business days. The refund goes back to the original payment method used for the order. Depending on your bank or card issuer, it can take a little extra time for the refund to appear on your statement after we’ve issued it — that part is outside our control, but the refund is on its way.

We’ll confirm when your refund has been processed so you’re not left wondering. If you haven’t seen it after the expected window, check with your bank first, then reach out to us and we’ll help trace it.

Exchanges

If you’d rather swap an item for a different size or style, contact us through the Contact Us page and we’ll help you sort it out. In many cases it’s quickest to return the original item for a refund and place a new order for what you’d like instead, since that gets the new item on its way to you sooner. We’re happy to advise on which approach makes more sense for your situation.

Partial refunds and multi-item orders

If you return only part of an order, the refund covers the returned items. If a discount was applied to your order, the refunded amount reflects the price you actually paid for those items. We’ll explain the calculation clearly when we confirm your refund, so there are no surprises.

Items that can’t be returned

For hygiene and safety reasons, we can’t accept returns on items that have been worn well beyond a try-on, washed and altered, or damaged through use. We also can’t accept returns on items that arrive back to us in a condition that makes them unsellable, such as items covered in pet hair or with strong odors.

If you’re unsure whether your item qualifies, ask us before sending it. We’d much rather answer a question upfront than disappoint you later.

Lost or delayed returns

If you’ve sent a return and it hasn’t reached us within a reasonable time, let us know. Keep your tracking details if you have them — they make it much easier to trace. We’ll work with you to figure out what happened and make sure you’re not left out of pocket through no fault of your own.

Our commitment

We’d rather do right by you than win an argument. If something about your order isn’t working, tell us. Our goal is a fair outcome and a customer who feels respected. That’s the standard we hold ourselves to, and it’s why we keep this policy simple and readable.

Contact us

If you have a question about a return, need help starting one, or want to check on a refund, our Contact Us page is the fastest way to reach our team. Include your order number and a brief description of the situation, and we’ll get back to you within 1 to 2 business days.